Refund Policy
At Ultimate Fabrication Supplies, we're committed to providing our customers with high-quality products and excellent customer service. If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return policy that complies with New Zealand consumer laws.
- Consumer Guarantees: Under the Consumer Guarantees Act 1993, you have the right to return a product if it is faulty or not as described. In such cases, we will provide you with a refund, repair, or replacement, depending on the circumstances.
- Change of Mind: If you change your mind about a product, you may be eligible for a return. However, we are not required to provide a refund or exchange if you simply change your mind.
- Eligibility for Return: To be eligible for a return, the product must be in its original packaging and in new condition. It must also be returned within a reasonable timeframe.
- How to Request a Return: To request a return, please contact our customer service team within 14 days of receiving your order. We'll provide you with instructions on how to return the product, and we may ask for additional information to process your return.
- Refunds: If you're eligible for a refund, we'll process it within 14 days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
- Shipping Costs: If a product is faulty or not as described, we'll cover the cost of return shipping. However, if you change your mind about a product, you'll be responsible for the cost of return shipping.
- Exclusions: Our return policy does not apply to custom-made or personalized products, as these products cannot be resold.
At Ultimate Fabrication Supplies, we strive to provide our customers with the best possible service and products. If you have any questions or concerns about our returns policy, please don't hesitate to contact us.